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Cyberdyne

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  • Birthday 08/29/1997

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  1. article The 2010 JD Power Initial Quality Study (IQS) results are in, and the news isn’t great for Toyota. The IQS is based on responses from more than 82,000 purchasers and lessees of new 2010 model-year vehicles surveyed after 90 days of ownership in the United States. Each owner/lessee takes a 228-question survey that has been designed to provide manufacturers in identifying problems and improving customer satisfaction. It seems that customers aren’t entirely happy with their Toyotas, with the manufacturer dropping a mammoth 15 spots in the rankings from sixth to 21st, with an average of 117 problems per 100 vehicles surveyed. The industry average for 2010 was 109 problems per vehicle, with just 10 manufacturers bettering the average. The top performer was Porsche, with 83 problems per 100 cars, with Mercedes-Benz ranking in third position with 87. Toyota’s luxury brand Lexus, which for years dominated the top of the JD Power results table and has built its reputation on quality, had to settle for a still impressive fourth. Ford moved into the top five for the first time since the inception of the study 24 years ago. Other luxury brands such as BMW and Audi didn’t fare quite so well, with 113 and 111 problems per 100 cars respectively. The bottom-trawlers included some big names. Land Rover was the worst performer, with a wow-worthy 170 problems per 100 vehicles. Volkswagen’s apparent reliability concerns were also reflected, with the German maker scoring 135. Mitsubishi (146), Mini (133), and Jaguar (130) also scored poorly. Land Rover is again at the bottom of the list, with 170 problems per vehicle. The rankings are as follows: Porsche - 83 Acura - 86 Mercedes-Benz - 87 Lexus - 88 Ford - 93 Honda - 95 Hyundai - 102 Lincoln - 106 Infiniti - 107 Volvo - 109 Industry Average - 109 Ram - 110 Audi - 111 Cadillac - 111 Chevrolet - 111 Nissan - 111 BMW - 113 Mercury - 113 Buick - 114 Mazda - 114 Scion - 114 Toyota - 117 Subaru - 121 Chrysler - 122 Suzuki - 122 GMC - 126 Kia - 126 Jeep - 129 Dodge - 130 Jaguar - 130 Mini - 133 Volkswagen - 135 Mitsubishi - 146 Land Rover - 170
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