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xgreen

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  1. Am I On My Right?

    in Millenia / Eunos 800 / Xedos9

    Posted

    Check this letter sent to a Mazda Dealer Service Department manager & General Manager. They doesn't answer my call and the I sent it to the owner of the Dealer.

     

    January 24, 2007

     

     

    Mr XXX XXXX – Service Department Manager

    Mr. XXXX XXXXXX – General Manager

     

    Dear Sirs:

     

    This letter is to inform you about a situation that brought me some doubts regarding the department that you are in charge of.

     

    On December 27 2007, I brought my 1995 Mazda Millenia S to your service department. Mr. XXXX was the person that received the car. I explained to him the condition of the car, what I had done with the car and what I thought the problem was based on experience of other people with the same problem on similar Millenia cars. The problem was that the car doesn’t stay at a steady idle once it warms up.

     

    Mr. XXXXX checked the car, as I know all professional service garages do, and at that moment there were no problems other than the one for what I had brought the car in.

     

    December 27, 2007 was a Wednesday and due to the holidays of New Years Eve & New Year celebration, Mr. XXXX told me that the car wouldn't be ready for that week. I understood that situation and agreed to leave the car. Almost three weeks later, on Monday January 8, 2007, I called in the morning to know the status of my car. At that moment I was told that the technician was working on the estimate and that I’ll be receiving a call in the afternoon.

     

    No call was received on Monday or Tuesday. On Wednesday, January 10, 2007, I called again receiving the same answer, “we are working on the estimate and will call you in the afternoon”. Again, no call was received.

     

    On Thursday, January 11 2007, I called again receiving the same answer. At that moment, I indicated the situation that had occurred on Monday and Wednesday and requested real information about the status of my car. They told me that in a few minutes Joaquin, the technician, will be finishing the estimate of parts to be replaced and someone will call me with the estimate.

     

    Around 11:00 am, January 11, 2007, Mr. XXXX called me to indicate that they had to replace some vacuum hoses and the job will cost around $500.00 with no guarantee that it will solve the problem. I asked him what happens if this situation doesn’t solve the problem and he answered that they will have to continue searching at my cost. At that moment I made a stop and asked him if they were "inventing"(trial and error) with my car, because I am not a mechanic but I changed the supercharger of the car and can also "invent" with the car until I find the problem. But the reason for bringing the car to a Mazda service center was because I wanted to solve the problem and they were supposed to be the "expert technicians" or at most have the experience, equipment and back up to fix the car.

     

    After a few minutes of similar conversation I told him to leave the car as it is, because I was going to pick up the car, he told me that a charge of $69.95 was due over the counter. I asked him the reason for the charge and he told me “…diagnostic…” Then I asked him, “what diagnostic? Because he doesn’t even know what the diagnostic was. He insisted with the charge but after a few minutes I think he figured that with no real diagnostic he can’t charge me. A diagnostic is when you have facts to prove your point of conclusion; otherwise he just had an educated guess at most.

     

    That day, Thursday January 11, 2007, I was unable to pick up the car. So, I called Mr. XXXX to explain to him and he agreed that I was going on Friday January 12 to pick up the car.

     

    On Friday January 12, 2007, around 4:45 pm I went to the service area to pick up the car. A guy, whose last name is YYYY, brought me the car; I paid for some environmental charge and took the car. Leaving the service area I notice that the charge indicator was lit on on the dashboard. I called Mr. YYYY and questioned him about that, and he asked me to bring the car back to the service are.

     

    Then he walked away to talk to a technician and then he told me that they had not worked on the alternator or any related part of the car. Also that supposedly the car was making some noise when they worked on it. He told me that if I wanted to check the car or have it repaired I was going to be charged. I told him that the car arrived at the Dealer with no noise or other problem other that the one for what I brought the car for service. Also that I had changed the belts a week before the car was in service and no problem was detected.

     

    If the car was making a noise, why Mr. XXXX didn't notice it at the initial arrival inspection? Why I was never told about any situation during my calls? Why no report was prepared to report that situation at my arrival to pick up the car? I used to work on a major auto dealer as internal auditor and I know many procedures for the service department.

     

    This situation looks like – let him go and it will be his responsibility once he leaves the dealer.

     

    I decided to take the car and to bring it to my house with the charging system not working. Obviously the car didn't make it to my house; it left me half way to my home.

     

    When I found out that the problem was the accessories belt tensioner my first thought was that this damage doesn’t cause any noise but only one for just a second. It only broke a pin that holds the tensioner spring. However, if the problem was the pulley or the ball bearing, that could cause a noise that could last for a long time (continuously) and could be noticed for some while. For this reason the explanation that the technician gave to Mr. YYYY and then to me sounded strange.

     

    There are some doubtful circumstances on how this case was treated. I just want some answers and how this situation can be resolved. I’ll appreciate to be contacted in the next two days, due to the car still “out of service” since this situation, at my cellular phone 000-000-0000.

     

    Hoping this situation helps to bring a better service for customers that deserve it and for what they pay,

     

    Cordially,

     

  7. P1540 vaccum diagram

    in Millenia / Eunos 800 / Xedos9

    Posted

    Hi, I'm having problems with my vaccum lines and the solenoid. The car doesn't stay at idle, tha TCS light is sometimes on, and once it indicates P1540 code. I took it to a Mazda Dealer and they didn't found the problem, awesome maybe they can fix toyoya.

     

    Well my situation is, does anyone has a vaccum diagram? I have one but it's not detailed and I can't understand where the hoses goes exactly. I'm going to try to fix myself.

     

    Thanks

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